Frequently Asked Questions
We are not in network with any insurance companies, and payment is due in full at the time of service. We provide a Superbill (a detailed receipt) that can be submitted to insurance for reimbursement, and are happy to provide assistance with that process if needed. Here are some links to reimbursement forms/procedures for some of the more common insurance plans:
Missed appointments and appointments cancelled with less than 24 hours notice may be charged the full appointment fee.
Please contact us at 503-444-1745 in the event of inclement weather to confirm your appointment. Our office is at more than 500 feet elevation and roads here are often unsafe for travel well before other areas in Portland/Beaverton. We will make every effort to contact you by phone and/or email in advance if the office will be closed due to weather-related concerns.
Our office phone is answered Monday through Friday from 9am to 5pm.
We are currently seeing patients both via telemedicine and in person. This may change as more information becomes available about the coronavirus pandemic.
Integrative Developmental and Behavioral Pediatrics does not offer 24 hour call availability or emergency services. If you are having a mental health crisis or emergency and you are unable to reach Dr. Kirchoff by calling the office phone at 503-444-1745, please call your child’s PCP, utilize one of the services below, call 911, or go to your local emergency department for urgent help.
Regional crisis lines
Multnomah County Crisis Line: 503-988-4888
Clackamas County Crisis Line: 503-655-8585
Washington County Crisis Line: 503-291-9111
Marion County Crisis Line: 503-585-4949
Clark County Crisis Line: 360-696-9560
Mental health support lines
Trans Lifeline Hotline: 1-877-565-8860
Suicide Prevention Text 741741
National Suicide Prevention Lifeline: 1-800-273-8255 or Chat
Racial Equity Support Line: 503-575-3764
Clinics with walk-in/urgent mental health services:
Hawthorn Walk-in Center – Washington County, all ages
M-Sun 9am to 830pm
5240 NE Elam Parkway, Suite #100
Hillsboro OR 97214
Cascadia Urgent Walk-in Clinic – Multnomah County, all ages
Phone: (503) 963-2575
4212 SE Division St, Portland, OR 97206
Hours: 7:00 a.m. to 9:00 p.m., Monday – Friday, 9:00 a.m. – 9:00 p.m. Saturday – Sunday
Unity Center for Behavioral Health – 18yo and older only
Phone: (503) 944-8000
1225 NE 2nd Ave, Portland, OR 97232
Cedar Hills Hospital – 18yo and older only
Phone: (503) 944-5000
10300 SW Eastridge Street, Portland, OR 97225
Rainier Springs Hospital – 18yo and older only
Phone: (503) 647-4169
2805 NE 129th St, Vancouver, WA 98686
Hospitals with walk-in/urgent mental health services:
All hospital emergency rooms are able to care for patients with mental health emergencies. You may want to check with your insurance to determine if specific hospitals are preferred/in-network with your specific health insurance. OHSU, Legacy Emmanuel, Legacy Salmon Creek (Vancouver) and Providence hospitals all have pediatric-specific providers on staff in their emergency rooms. Other hospitals may have pediatric providers as well.
Our focus is on medical and therapeutic interventions. We do not provide evaluations for the purpose of custody determination and/or other related legal proceedings.
How we are keeping patients as safe as possible during the COVID-19 pandemic (the following may change at any time and is based on CDC and local health authority guidance):
When possible, appointments may be held via telemedicine
For in-person appointments:
- Unless approved in advance by Dr. Kirchoff, only one parent/guardian may accompany a patient. No siblings may attend unless approved in advance by Dr. Kirchoff.
- Please text Dr. Kirchoff at 503-307-0634 when you arrive to make sure she is ready to see you. This will reduce time spent in the waiting room and therefore reduce exposure to other families who may be there waiting for their clinicians.
- Please maintain 6 feet of distance from other people in the waiting room. If this is not possible, you are welcome to wait outside the office in the hallway until Dr. Kirchoff is available to greet you.
- Masks will be worn by all staff at all times when patients are in the office.
- All patients and anyone with them are asked to wear a mask over their mouth and nose for the duration of the appointment. If this is not possible, please advise Dr. Kirchoff and we will make other arrangements for your appointment.
- Please do not come to the office if you have any symptoms of illness (respiratory or otherwise) unless approved in advance by Dr. Kirchoff.
- You may be asked to sign a COVID-10 safety attestation document/questionnaire prior to your appointment.
- Air purifiers will be running in the waiting room and Dr. Kirchoff’s office when patients are present.
- Everyone entering office will be asked to use hand sanitizer on entry to reduce spread of virus in the office.
- We ask that you refrain from eating or drinking while in the office.
- Waiting room and offices are cleaned frequently with special attention to high-touch surfaces. Note that some surfaces cannot be cleaned between patients (magazines, books, chairs in the waiting room, etc) – please use hand sanitizer or wash your hands after touching those surfaces before touching your face (eyes, nose, mouth)
- Toys in Dr. Kirchoff’s office are cleaned between patients, and toys that cannot be cleaned are put away for 5 days after being handled before they are made available to patients again.