Frequently Asked Questions

INSURANCE BILLING

We are not in network with any insurance companies, and payment is due in full at the time of service. We provide a Superbill (a detailed receipt) that can be submitted to insurance for reimbursement, and are happy to provide assistance with that process if needed. Here are some links to reimbursement forms/procedures for some of the more common insurance plans:

Aetna: Health Reimbursement Claim Form

Cigna: Reimbursement Medical Claim Form

Providence: Member Forms

Regence: Direct Member Reimbursement Form

United: Medical Claim Form

MODA: Claim Forms

CANCELLATION POLICY

Missed appointments and appointments cancelled with less than 24 hours notice may be charged the full appointment fee.

INCLEMENT WEATHER

Please contact us at 503-444-1745 in the event of inclement weather to confirm your appointment. Our office is at more than 500 feet elevation and roads here are often unsafe for travel well before other areas in Portland/Beaverton. We will make every effort to contact you by phone and/or email in advance if the office will be closed due to weather-related concerns.

RESOURCES

Developmental and Behavioral Pediatricians in the Portland Metro Area:

Children’s Program:

Bennet Gertz, MD: childrensprogram.com/staff/bennett-gertz/
Robin McCoy, MD: childrensprogram.com/staff/robin-mccoy/

Independent Practitioners:

Joy Eberhardt, MD: orchidpediatrics.com

Legacy:

Lalaine Dimagiba-Sebastian, MD: legacyhealth.org/providers/Lalaine-dimagiba-sebastian

Gisela Porras Serna, MD: legacyhealth.org/providers/gisela-porras

Mind Matters:

Lawrence Krupa, MD: mindmatterspc.com/lawrence-t-krupa-md

OHSU:

Kevin Senn, MD: ohsu.edu/providers/kevin-senn-md
Ami Bear, MD: https://www.ohsu.edu/providers/ami-bear-md
Amelia Roth, MD: https://www.ohsu.edu/providers/amelia-roth-md
Randall Phelps, MD: https://www.ohsu.edu/providers/randall-alan-phelps-md-phd
Neurodevelopmental Disorders: Daniel Crowder, MD, Rita Panoscha, MD, Peter Blasco, MD, and David Kube, MD: https://www.ohsu.edu/health/find-a-doctor/search?term=Neurodevelopmental%20Disorders&vector_name=specialty_synonym&vector_value=Neurodevelopmental%20Disorders%7C%7CNeurodevelopmental%20Disorders.%2A&shuffle_seed=PS-62d434066aaa50.41664939

Providence:

Kushma Govindappa, MD: providence.org/doctors/profile/728256-kushma-sathiyamangalam-govindappa?region=or
Elizabeth Bruton, PNP: https://www.providence.org/doctors/developmental-behavioral-pediatrics/or/portland/elizabeth-bruton-1144419789
Barbara Johnson, DNP, FNP: https://www.providence.org/doctors/developmental-behavioral-pediatrics/or/portland/barbara-johnson-1003223264

OFFICE HOURS

Our office phone is answered Monday through Friday from 9am to 5pm.

We are currently seeing patients both via telemedicine and in person. This may change as more information becomes available about the coronavirus pandemic.

AFTER HOURS / EMERGENCIES

Integrative Developmental and Behavioral Pediatrics does not offer 24 hour call availability or emergency services. If you are having a mental health crisis or emergency and you are unable to reach Dr. Kirchoff by calling the office phone at 503-444-1745, please call your child’s PCP, utilize one of the services below, call 911, or go to your local emergency department for urgent help.

CUSTODY DETERMINATION / LEGAL PROCEEDINGS

Our focus is on medical and therapeutic interventions. We do not provide evaluations for the purpose of custody determination and/or other related legal proceedings.

COVID-19 HEALTH & SAFETY PROTOCOLS

How we are keeping patients as safe as possible during the COVID-19 pandemic (the following may change at any time and is based on CDC and local health authority guidance):

When possible, appointments may be held via telemedicine

For in-person appointments:

Unless approved in advance by Dr. Kirchoff, only one parent/guardian may accompany a patient. No siblings may attend unless approved in advance by Dr. Kirchoff.
Please text Dr. Kirchoff at 503-307-0634 when you arrive to make sure she is ready to see you. This will reduce time spent in the waiting room and therefore reduce exposure to other families who may be there waiting for their clinicians.
Please maintain 6 feet of distance from other people in the waiting room. If this is not possible, you are welcome to wait outside the office in the hallway until Dr. Kirchoff is available to greet you.
Masks will be worn by all staff at all times when patients are in the office.
All patients and anyone with them are asked to wear a mask over their mouth and nose for the duration of the appointment. If this is not possible, please advise Dr. Kirchoff and we will make other arrangements for your appointment.
Please do not come to the office if you have any symptoms of illness (respiratory or otherwise) unless approved in advance by Dr. Kirchoff.
You may be asked to sign a COVID-10 safety attestation document/questionnaire prior to your appointment.
Air purifiers will be running in the waiting room and Dr. Kirchoff’s office when patients are present.
Everyone entering office will be asked to use hand sanitizer on entry to reduce spread of virus in the office.
We ask that you refrain from eating or drinking while in the office.

Cleaning:

Waiting room and offices are cleaned frequently with special attention to high-touch surfaces. Note that some surfaces cannot be cleaned between patients (magazines, books, chairs in the waiting room, etc) – please use hand sanitizer or wash your hands after touching those surfaces before touching your face (eyes, nose, mouth)
Toys in Dr. Kirchoff’s office are cleaned between patients, and toys that cannot be cleaned are put away for 5 days after being handled before they are made available to patients again.