Frequently Asked Questions
We are not in network with any insurance companies, and payment is due in full at the time of service. We provide a Superbill (a detailed receipt) that can be submitted to insurance for reimbursement, and are happy to provide assistance with that process if needed. Here are some links to reimbursement forms/procedures for some of the more common insurance plans:
Aetna: Health Reimbursement Claim Form
Cigna: Reimbursement Medical Claim Form
Missed appointments and appointments cancelled with less than 24 hours’ notice may be subject to the full appointment fee. If you or your child develop an acute illness or new symptoms that prevent in-person attendance, please notify us as soon as possible. The cancellation fee may be waived in these circumstances.
In the event of inclement weather, please contact us at 503-444-1745 to confirm your appointment status. We will make every effort to notify you by phone and/or email in advance if the office is closed due to weather-related concerns. If weather conditions make it unsafe for you to attend your appointment in person, we can convert your appointment to a virtual visit or reschedule as needed. No cancellation fee will be charged for rescheduling in-person appointments due to inclement weather.
Our in-person office hours are variable; all appointments are scheduled in advance.
Our administrative phone hours are Monday through Friday, 9:00 am to 5:00 pm. You may also contact us by email at [email protected] for scheduling, billing, or general inquiries. We strive to respond to all messages within 1–2 business days. If you do not receive a response within 3 business days, please contact us again by phone, email, or both.
For urgent medical needs, contact your primary care provider or call 911.
Please do not use email to communicate urgent medical concerns or to share sensitive health information.
If you require communication accommodations, please inform us so we can best assist you.
Integrative Developmental and Behavioral Pediatrics does not provide 24-hour on-call coverage or emergency services. If your child is experiencing a medical or mental health crisis and you are unable to reach your provider by calling our office at 503-444-1745, please contact your child’s primary care provider, call 911 (for mental health emergencies, you may request a Crisis Intervention Team [CIT] officer if available), or go to the nearest emergency department.
For mental health crises, the following resources are available:
Multnomah County Crisis Line
503-988-4888
(24/7 support for Multnomah County residents; text and interpretation available)
Clackamas County Crisis and Support Line
503-655-8585
(24/7 support for Clackamas County residents)
Washington County Crisis Line
503-291-9111
(24/7 support for Washington County residents)
Lines for Life
800-273-8255 (National Suicide & Crisis Lifeline)
988 (call or text for immediate support)
(24/7 statewide and national support)
Our focus is on medical and therapeutic interventions. We do not provide evaluations for the purpose of custody determination and/or other related legal proceedings.
For in-person appointments:
- If you or your child have symptoms that would prevent school or work attendance, such as fever (within 24 hours), cough, sore throat, shortness of breath, vomiting or diarrhea, please contact your provider before coming to the office. We can reschedule or switch to a virtual appointment if needed.
- Our staff can wear masks upon request at any time. Please let us know if you would like this, or if there are other steps we can take to increase your comfort regarding health and safety.
- Hand sanitizer is available at the entrance and throughout the office.
- Air purifiers with HEPA filters are in use in the waiting room and in the office during patient visits.
- If your child has severe allergies that may result in life-threatening symptoms with minimal exposure, please inform us in advance so we can determine the safest approach.
- If you have any questions or specific needs related to health and safety, contact us at 503-444-1745 or email us at [email protected] prior to your appointment.